FAQ


What do we offer?


The Clubfoot Store was initially created to offer a unique and diverse selection of products for any clubfoot children and their family. It’s also for adults who may have or do still have the lasting effects of clubfoot and who want to express their individuality and creativity while raising awareness about club foot.

What The Clubfoot Store offers is simple: We want to help you accessorize your tribe, document your child's journey and facilitate community.

We also want you to be able to find the most original gift you always wanted to offer, whether it is for a friend, a baby shower, a co-worker, graduation, a bachelor party, a corporate event or even your boss who has club foot. It shows you care and understand their struggles.

Simply put, we want you to find distinctive one-of-a-kind gifts.

What is our mission?

Our values and priorities are important to us, and they are the cornerstones of all the decisions that we make at The Clubfoot Store.

    We want to focus on you, the customer, by offering a top of the line customer service. If you’re unhappy, we’re unhappy. Therefore we make sure to offer top rated customer service. We strive on answering all emails within one business day and will do our best to find a solution to make you happy.
    We want to offer unique, inspired and distinctive products that we, ourselves, would like to receive as gifts. If a product does not meet our standards, we do not want to offer it on our website.

Processing Times & Shipping Times and places of origin.

-Awareness Bracelets, Jewellery, Shoes & Apparel:
Processing
3-5 business days
Shipping
14-22 days after processing to arrive in the United States
16-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.
Onesies, Shirts, Mugs, Wall Art
Processing
2-5 business days
Shipping
7-10 days after processing to arrive in the United States
7-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.
Bar Covers & Books (Journey Journals and Story Books)
Processing
5-7 business days
Shipping
7-10 days after processing to arrive in the United States
5-14 days after processing to arrive in Canada
14-26 days after processing to arrive in Australia, New Zealand, and the United Kingdom.

 

Bracelets & Jewellery
Are made and shipped from China. These items are also made to order and are non returnable unless defective.

Shoes
Shoes are handmade with real genuine leather. They are made to order and therefore no exchange can be offered. Please ensure you have the correct measurements for your child's feet. It is best done in centimeters as they are more accurate.
Processing 5-10 Business Days
14-22 days after processing to arrive in the United States
16-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.

Return Policy
All sales are final because all items are made to order.

Please read through the Item description and make sure to view all the pictures provided for that item as these are part of the description. I will try to describe each item to the best of my ability. If you have questions, please contact me. I am happy to answer any questions or email you additional pictures.

I want you to be happy with your purchase so if there is a problem with your purchase, such as a print error or item is damaged please contact me and let me know and I will do what I can to fix any issue.

If a return is authorized for a non-damanged item,  a refund of your purchase price minus the shipping cost once the item is recieved. Shipping rates to return the items will not be refunded either. The item would need to be returned in original box with original packaging, and in the same condition it was received.

If your item arrived damaged, please photograph it with packaging so I can submit a claim to the post office. Once the claim is submitted, I will refund your money.

Missing Orders

You have 24 days from the date of purchase to report your items as not having arrived. After that  we are not responsible and will not reimbuse items that did not arrive. Please check your tracking status and keep a close watch on your items.

Apparel Sizing & Shoe Charts

Click here

 *some exclusions apply. This includes shoes or customized items.

 

WORLD CLUBFOOT DAY APPAREL & ITEMS
Last day to purchase for guaranteed arrival is May 1, 2018.