FAQ


Return Policy

100% Satisfaction Guaranteed. If you are not completely satisfied with your order we will exchange it or offer a full refund*.

What do we offer?

The Clubfoot Store was initially created to offer a unique and diverse selection of products for any clubfoot children and their family. It’s also for adults who may have or do still have the lasting effects of clubfoot and who want to express their individuality and creativity while raising awareness about club foot.

What The Clubfoot Store offers is simple: We want to help you accessorize your tribe, document your child's journey and facilitate community.

We also want you to be able to find the most original gift you always wanted to offer, whether it is for a friend, a baby shower, a co-worker, a graduation, a bachelor party, a corporate event or even your boss who has club foot. It shows you care and understand their struggles.

Simply put, we want you to find distinctive one-of-a-kind gifts.

What is our mission?

Our values and priorities are important to us and they are the cornerstones of all the decisions that we make at The Clubfoot Store.

    We want to focus on you, the customer, by offering a top of the line customer service. If you’re unhappy, we’re unhappy, therefore we make sure to offer a top rated customer service. We strive on answering all emails within one business day and will do our best to find a solution to make you happy.
    We want to offer unique, inspired and distinctive products that we, ourselves, would like to receive as gifts. If a product does not meet our standards, we do not want to offer it on our website.

How much is given to charity?
We donate proceeds from every purchase unless otherwise stated. Some items have all the proceeds donated to a specified charity, while other's are a porition.

Processing Times & Shipping Times

-Awareness Bracelets, Jewellery, Shoes & Apparel:
Processing
3-5 business days
Shipping
14-22 days after processing to arrive in the United States
16-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.
-Onesies, Shirts, Mugs, Wall Art
Processing
2-5 business days
Shipping
2-7 days after processing to arrive in the United States
7-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.
Bar Covers & Books (Journey Journals and Story Books)
Processing
5-7 business days
Shipping
7-10 days after processing to arrive in the United States
5-14 days after processing to arrive in Canada
14-26 days after processing to arrive in Australia, New Zealand, and the United Kingdom.


Shoes
Shoes are handmade with real genuine leather. They are made to order and therefore no exchage can be offered. Please ensure you have the correct measurements for your child's feet. It is best done in centimeters as they are more accurate.
Processing 5-10 business Days
14-22 days after processing to arrive in the United States
16-26 days after processing to arrive in Canada, Australia, New Zealand, and the United Kingdom.

 

7) Apparel Sizing & Shoe Charts

Click here

 *some exclusions apply. This includes shoes or customized items.